Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days.

We process and ship orders Monday through Friday, excluding weekends and holidays.

During periods of high demand, product launches, or holidays, processing may take up to 5 business days.

Once your order has been shipped, you will receive a tracking confirmation email.

Please ensure that all billing and shipping information is accurate when placing your order. Incorrect or incomplete information may result in delays.

Estimated Delivery Times

United States

8–15 Business Days

Canada

8–15 Business Days

United Kingdom

8–15 Business Days

Australia & New Zealand

10–18 Business Days

International Orders

10–20 Business Days

Please note that delivery times are estimates and may vary depending on customs processing, local postal services, weather conditions, holidays, and other factors outside of our control.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Peak holiday seasons

  • Carrier disruptions

  • Transportation issues

  • High order volumes

If your shipment experiences an unusual delay, our support team will gladly assist you.

Delivery Guarantee

Your satisfaction is important to us.

If your order has not arrived within the following timeframes, please contact our support team for assistance:

  • United States: 45 days

  • Canada: 45 days

  • United Kingdom: 45 days

  • Australia: 50 days

  • New Zealand: 50 days

  • Rest of World: 50 days

Depending on the situation, we may offer a replacement shipment or refund.

International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price.

For additional information, please contact your local customs office.

Address Accuracy

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us immediately at info@kissera.store.

We may be able to update your address before your order ships.

Once an order has been shipped, we cannot guarantee address modifications.

Kissera is not responsible for packages delivered to an address entered incorrectly during checkout.

Returned Packages

If a package is returned to our warehouse due to an incorrect or incomplete shipping address, we will contact you regarding reshipment options.

Additional shipping fees may apply.

Lost Packages

If your tracking information indicates your package has been lost in transit, please contact us at info@kissera.store.

Our team will work directly with the carrier to investigate the issue and determine the best solution.

Questions?

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Email: info@kissera.store

Our customer support team typically responds within 24–48 business hours.