Refund policy

Shipping, Returns & Refunds

Shipping Information

Free Shipping

We offer FREE standard shipping on all orders over $50 USD.

Orders are shipped via trusted carriers such as USPS, UPS, and other delivery partners.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Address Changes

Please double-check your shipping address before placing your order.

If you need to update your address, contact us as soon as possible at info@kissera.store.

We can only modify shipping information before the order leaves our warehouse.

If an incorrect address is provided and the package has already shipped, additional shipping charges may apply for reshipment.

Tracking Your Order

Once your package has shipped, you will receive tracking information by email.

Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.

Returns & Refunds

At Kissera, we want you to love every purchase.

If you're not completely satisfied, we're here to help.

30-Day Happiness Guarantee

You may request a return within 30 days of receiving your order.

To qualify for a refund:

  • The item must be unused or lightly used

  • The product must be returned in its original packaging when possible

  • Proof of purchase or order number is required

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

If you received a product you'd like to exchange, please contact our support team within 30 days of delivery.

We will do our best to accommodate exchanges based on product availability.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email info@kissera.store with:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Our team will review your request and work quickly to provide a replacement or appropriate solution.

Lost Packages

If your package is lost in transit or marked as delivered but cannot be located, please contact us.

We will work directly with the shipping carrier to investigate the issue and determine the best resolution.

International Shipping

We currently ship to select countries.

Shipping availability and delivery times may vary depending on location.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Order Cancellations

Because orders begin processing quickly, cancellation requests cannot be guaranteed.

If you need assistance, contact us immediately after placing your order and we will do our best to help.

Need Help?

Our customer support team is always happy to assist.

Email: info@kissera.store

We typically respond within 24–48 business hours.

About Kissera

At Kissera, we believe fragrance should be more than something you wear—it should be something you experience.

Our products are designed to help you feel confident, unforgettable, and effortlessly alluring with every application.

Smell sweet. Taste sweeter.